Cancellations
Use the cancellation link inside your confirmation email or log into your Customer Account at https://user.jayride.com/auth/login. Phone or email cancellations are not accepted.
Modifications
Click the modify link from your confirmation or account dashboard; if the ride details change significantly (location or vehicle), cancel and rebook to ensure accuracy.
Refund timelines
Cancellations made before your provider's deadline receive a 100% refund. Banks typically post refunds within 3-5 business days after we process them.
Need extra help?
If you cannot reach the provider listed in your confirmation email, contact our customer service team through the support center at devsite.airportshuttles.com/zendesk/CurrentReservationQuestions.php.
Open Customer Account